Mobile devices, such as phones and tablets, are an increasingly large part of our production workflows. Netflix believes the following settings are the most effective ways to guard both production and personal data. For help in applying the recommended settings to your devices, please click the relevant links to be taken to support pages.
- Keep Up to Date - Keeping your device’s operating system and applications up to date is critical in protecting your data. Devices should prompt you to install an update within a few weeks of availability; don’t wait to accept that update! Apps on both Android and iOS should automatically update in the background. Currently, we recommend the following operating system versions:
- Android 9.x ‘Pie’, 8.x ‘Oreo’
- iOS 12.x, 11.4.1
Netflix doesn’t recommend using Blackberry or Windows Mobile for support and security reasons.
- Passcodes - All devices should use a passcode for access. Biometric controls, such as TouchID, FaceID, and other fingerprint readers, are all good alternatives.
- Jailbreaking - Jailbreaking, or defeating your device’s security controls to run unapproved software, is a major risk. We strongly urge you not to do so; jailbroken devices will not be able to access many Netflix applications.
- App Stores - We do not recommend the use of any App Stores other than the official Apple App Store and Google Play store. Please note that the Google Play store does not perform the same level of security review for its apps as the Apple App Store; be wary of apps with low review counts or that may impersonate official apps. Contact us before installing if there are questions about the safety of an App.
- Device Tracking - Netflix strongly recommends the use of the ‘Find My’ functionality, available on both iOS and Android, which helps locate and/or wipe a missing device.
- Prodicle Google Apps - For users given access to Prodicle, you’ll need to accept a mobile device management profile before being able to access the Google Mail, Calendar, or Drive features from a mobile device. This profile will check the security of the device and prompt you to configure a passcode, if one is not set. It also provides to ability to wipe a device in case it becomes lost or stolen. It does not allow us to access any personal information (photos, contacts, call logs, text messages, social media, internet activity, etc) or other data on the device.
- Lost/Stolen Devices - Any lost or stolen device containing production data should be reported immediately to Netflix Studio Information Security. This includes personally owned (“box rental”) devices as well as those issued by Netflix or our Production partners.